Refund policy
Because everything we sell is food, we can't take returns or exchanges once an order leaves us. If something arrives damaged, broken, spoiled or isn't what you ordered, we'll make it right.
If there's a problem with your order
Please inspect your order when it arrives. If anything is damaged, defective or wrong, email us at orders@ozarkmountainfoods.com or call 479-235-6123 within 7 days of delivery or pickup. Include your order number and a photo of the problem and the packaging. We'll send a replacement or refund you for the affected items, whichever you prefer.
What we can't refund
- Opened food, unless it arrived damaged or spoiled.
- Gift cards.
- Orders we can't deliver because the shipping address was entered incorrectly. Contact us and we'll help where we can.
Changing or canceling an order
Orders are packed and shipped the next business day, and pickup orders are usually ready the same day. If you need to change or cancel an order, contact us as soon as you can. Once an order has shipped or been picked up, we can't change it.
Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few more days to post it. If you haven't seen your refund after 15 business days, please contact us.
Wholesale orders
Store orders delivered on our routes are handled through your invoice. Let your driver or the Wholesale desk know about any problem at delivery, or call 479-235-6123.
Questions? Email orders@ozarkmountainfoods.com or call 479-235-6123.